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Refund Policy

If you are unsatisfied with our service, send us an email with your application number, payment receipt and the reason for your dissatisfaction on [email protected] and we shall do our best to resolve the same.

A minimum of 18% of Service Fees will be deducted as cancellation fee in case of application cancellation/rejection before submitting to university.

In case of cancellation or rejection of the application for any reason, after it has been submitted to the university, Eternal Transcripts may deduct GST, service fee & transactional charges incurred in payment gateways and refund only the university fees back to the user after deduction, subject to refund of university fees from the university.

GST paid is non-refundable in case of application cancellation for any reason.

In case after an application has been submitted to the university, it is kept on hold due to lack of information or providing incomplete/wrong documents or any other reason, the application will get closed automatically after 3 months. No refunds shall be applicable in such a case.

The time estimates given are based on past experience or historical data of delivery times by the educational institutes. The actual time taken may vary a lot from the given estimates.

Once the order is ready, the application will get closed automatically after 1 month and transcripts/documents related to the order will be shredded, if not collected by the client within 1 month due to any reasons. No refunds shall be applicable in such a case.

The prices are subject to change without notice.

If for any reason, the amount needs to be refunded, after your refund request is received and the reason inspected, on our satisfaction of the reasons, and if your request is approved, then your refund after the necessary deductions as outlined above will be processed through the same payment gateway, you paid through, in 20-25 working days.

In case, due to technical issues or any other reason, the fees paid by the user is less than the actual fees, Eternal Transcripts may ask the user to pay the additional fees.

In case after an application has been submitted to the university, it is kept on hold due to lack of information or providing incomplete/wrong documents or any other reason by the applicant, the application will get closed automatically after 3 months. No refunds shall be applicable in such a case.

If the documents are fake or manipulated,then we are not responsible in any case,your application will be cancelled without any refund and you will be liable for any legal action initiated by authorities.